Frequently Asked Questions
We offer bulk billing for most consultations. A detailed fee schedule is available at reception. All accounts are settled at the time of consultation. Our team can assist you with Medicare rebate claims on the same day. Certain services, like specific home visits or pathology tests, may also be bulk billed. For some services not covered by Medicare, additional fees apply.
We encourage all patients to book appointments online to ensure availability. While we try to accommodate walk-ins whenever possible, scheduling in advance helps avoid waiting times.
Longer appointments may be necessary for services such as health assessments, pap smears, or when multiple complex concerns need to be addressed in one visit.
Test results are communicated only to the patient by the doctor. You may be asked to schedule a follow-up consultation to discuss your results and next steps.
Medical certificates are issued by your doctor following a consultation. They cannot be backdated, so it’s recommended to request one as early as possible in the course of illness.
If you’ve attended the practice within the past 12 months, you can book a telehealth appointment online. New patients are required to have an initial face-to-face consultation. Eligible patients may receive bulk billing for telehealth consultations.
MyMedicare is a voluntary program that supports longer Medicare-funded phone consultations and additional bulk billing benefits for children under 16, pensioners, and concession card holders. Registration can be done via your myGov account, with assistance from our staff, or by completing a clinic form. Patients usually need at least 2 face-to-face visits within the past 2 years to qualify.
Our practitioners strictly follow the AMA Code of Ethics regarding privacy and confidentiality. All medical records and consultations are securely managed and kept strictly confidential.
Yes. You can request a transfer of medical records by contacting our reception team, who will assist in obtaining records from your previous healthcare provider.
A standard consultation fee of $50 applies for patients without a current Medicare card, payable at the time of the visit. Some services, like S8 medications, medical screenings for work or licenses, and Treatment Room assistance, may incur additional fees. A “Did Not Attend” fee of $50 is charged if an appointment is missed without cancellation.